Cancellation, Refund and Returns Policy

Once you place an order on Makemydoors, we immediately initiate a specialized production
process tailored to your requirements. Since these items are custom-made just for you, we
regret to inform you that cancellations or modifications will not be possible once the order has
been placed. We understand that circumstances may change, and we want to assure you that
our team is here to assist with any concerns you may have. Before placing your order, we
recommend carefully reviewing the product specifications and double-checking your
customization details to ensure accuracy.

However complaints raised within 7 days post the delivery related to damage and defective
products are eligible for repair/replacement as per our Warranty Policy. Also refer Disclaimer
with regards to Wood and Veneer.

Return of Products
(a) You may initiate the request for return of the Product if:

(i) Product is damaged;

(ii) both the Product and shipping package have been damaged;

(iii) Product is defective or is not in working condition; or

(iv) the Product ordered is different from what was ordered basis the Product description provided on the Makemydoors Platform; You shall initiate such requests for a return within 7 (seven) days from the
date on which you receive the delivery of the Product (“Return Period”).

(b)You shall keep the Products in its unused, original condition, along with the
original invoice/ sale receipt, in manufacturer packaging for a successful return pick-up.
We would accept the request for return or repair of such Product as per our Warranty
terms and Disclaimer with regards to Wood and Veneer.

(c)  If you have received any Product which is subject to return, we suggest you to
immediately register a request in this regard on the Makemydoors Platform. We will in
our sole discretion verify if:

(a) the defects and damages in the Products or the non- compliances claimed in such Products are acceptable by us, or

(b) such defects, damages or non-compliances are due to our default, and will accordingly post
verification, accept or reject the request for return or repair. For such verification, we
may request you to send us images of the damaged or defective Product received
and/or allow our personnel to schedule a visit to assess the damage, defect or non-
compliance in the Product. Further to the assessment of the damage or the concern
reported in the return request, we may in our sole discretion resolve the issue subject to
the assessment report, in a manner as we may deem fit.

Refund
(a)At the time of raising a request for return of Products on the Makemydoors
Platform, you may seek refund for the Product. Such refund will be made to you only in
the event the payment has been received by us for the Product.

(b) Please be informed that when you opt to return the Products, upon our
verification and assessment of the Products and the documents relating thereto, the
refund amount for such Products which are eligible for return as per our Warranty Policy
and Disclaimer for Wood and Veneer, will be processed within a period of 7 (Seven)
business days from the date of us verifying the defect or the non-compliance in the
Product. Your refund will be processed only when the conditions as may be stipulated
by us are fulfilled, such as the Product being returned in original condition intact
including original packaging of the product. For the sake of abundant clarity, it is
clarified that we shall not make any refund in respect of a Product that is deemed
ineligible for a refund based on our verification and assessment. The refund amount will
be credited to the original payment mode opted by you. You acknowledge that after
initiation of refund, it may take additional time for your refund to reflect in your account
which is subject to your financial institution or payment solution provider terms and
conditions.
(c) We do not make any cash refunds. The amount will be refunded to you
within 7 (Seven) working days depending upon the mode of payment chosen by you.
Sometimes banks or financial intermediaries take a longer time to process the refund
request. However, if the refund does not happen by the date advised, you may contact
us, and we will gladly help you.
(d) We reserve the right to reject a refund request for a Product, if it does not
satisfy the quality conditions specified under this Policy on our assessment pursuant to
its return. We may in such cases notify you and send the returned Product back without
initiating a refund.

Customer Support
Any queries or concerns relating to the return and refund may be directed by you to our
customer support team who can be contacted at info@makemydoors.com